Some words of advice
If you are new to the world of toppers and wigs, we recommend that you give yourself a good amount of time to make a hair system 'yours'. In the beginning, it can be an adjustment in terms of having all this ‘extra’ hair - this is normal. Once you begin to wear it, change parting to a position you are used to, get it cut by your hairdresser, it will become more 'you'.
Returns & Exchanges
We want you to love your new hair system! If for whatever reason, you are not thrilled with your purchase, you have a 3 days grace period to initiate return or exchange (please make sure to read "Who is NOT eligible for return or exchange?" for exceptions)
Our policy lasts 3 working days. If 3 working days have gone by, unfortunately we can’t offer you a refund or exchange. This does not include non-business days (Saturday and Sunday). All returns must be shipped back with tracking number.
If you wish to return the hair system, please e-mail us as [email protected], and we will get back to you with the shipping address. Email us a tracking number to [email protected] within 3 working days. If we did not receive a tracking number on a third working day, it will have to be shipped back to the buyer at the buyers expense. NO EXCEPTIONS.
Important for customers shipping outside European Union, you will receive additional instructions on how a package has to be shipped in order to avoid additional import procedure fees. It is extremely important to strictly follow instructions because otherwise there can be higher import taxes which would have to be covered by you.
To be eligible for a return/refund, your hair system must not be altered in any way and be in exact same condition that you received it:
• heat styling tools not used
• unworn (when trying on the hair system, please ensure your own hair is clean and does not contain any product or hair fibres, sprays, powders or similar)
• lace not cut
• hair not cut
• no color adjustments
• no parting adjustments
• no cap adjustments
• no make-up added
• no hair product
• no perfume or smoke smell
• in the original packaging (for EU buyers).
Once your return is received and carefully inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the topper/wig is not in its original condition, Hairalicious has the right to refuse refund/exchange and the product will be shipped back at the buyer’s expense.
If you are approved, then you could choose one of the following:
• refund with 15% restock fee (it covers 3-5% paypal/credit card transaction fee, import procedure of the returned package, the inspection of the return, the rewash and reset of the hair, as well as relisting it on the website). Note the restock fee does not include original shipping cost.
• exchange with 10% restocking fee. You will receive a digital coupon code in an email for your credit amount and that can be used any time towards purchases on our website. This coupon code can be used once and is valid for one year from when the coupon is issued. Note the restock fee does not include original shipping costs
If in the rare occurrence you believe you have received a defective wig, please contact us immediately so we can rectify the matter. If the wig is past 3 days from the date of delivery you will not be eligible for a return/exchange so when received a hair system please check it carefully and without delay.
Who is NOT eligible for return or exchange?
• Custom Orders. Pre-made/Custom orders are made according to all YOUR order details (cap construction, size, hair color, length, density, haircut, etc.) to meet YOUR specific needs so they are not refundable. In stock hair systems are considered to be “Custom” if any alterations to it have been requested, for instance additional haircut, cutting the lace, etc.
• If terms of this Policy were not followed, i.e. if we receive a hair system not in its original state or we haven’t received a tracking number within 3 days
• FINAL SALE. Sale items are eligible for return or exchange unless in product description it is written that it is non refundable FINAL SALE
If you placed your order (custom or in-stock) and wish to cancel it before an order is processed, you have the following options:
• refund with 5% restocking fee.
• exchange to any other product without any restocking fee. You will receive a digital coupon code in an email for your credit amount and that can be used any time towards purchases on our website.
It is NOT possible to cancel custom order if it has already been started to be processed.
If your in-stock order has been started to be processed, you have the following options:
• refund with 15% restock fee
• exchange with 10% restocking fee. You will receive a digital coupon code in an email for your credit amount and that can be used any time towards purchases on our website. This coupon code can be used once and is valid for one year from when the coupon is issued.
Risk of Loss or Delay
All packages once shipped are the responsibility of the recipient. www.Hairalicious.com will not be held responsible for orders with incorrect shipping information provided, lost/stolen/delayed packages. However, we will do our best to assist you in case if you having any problems related to shipping.