From time to time you ask these questions

Can I track my order?

We will email you a tracking number once your order ships. You can track your package following this link: www.ups.com

How should your hair system be washed?

Keep the hair clean. When dirt and sweat accumulate, hair tangles.

o Prior to washing your wig, make sure you comb it out thoroughly when the hair is still dry.

o Wash the hair under running water.  To maintain the rich color use cold water. The colder water is, the better! Never use hot water.

Avoid washing with shampoos containing SULFATES, as sulfates can be very harsh on hair and cause dryness.

o Pour a small amount of shampoo into your hands. Rub your hands together to distribute the shampoo along your palms. Apply the shampoo to the wig hair by stroking your hands along the length of the hair and dunk it up and down. Do not rub or apply any friction. Gently rinse the shampoo out using the same technique.

o Repeat the step with conditioner. You can gently finger comb down the length of the hair to distribute conditioner and detangle. Do not use any conditioner, hair mask, oils etc. on the wig base, apply it only from the mid-length to tips.  Let the conditioner sit on the hair for a few minutes.

o After rinsing conditioner from the wig, carefully squeeze out excess water with a hand towel. Do not briskly towel dry. Wrap the towel around the length of the hair and press to remove excess water. Do not twist or wring the hair. After removing as much water as you can, place it on the wig stand to air dry.

Please download instructions for a complete set of hair care tips

What are styling tips and restrictions?

o Brush the hair gently with a wide-toothed comb. Always brush the hair from the bottom working your way up. This will help to prevent breakage while detangling.

o You can do with your wig whatever you would do with your own hair. You can cut it, style it, dye it, perm it, etc. However, it is important to note that any extra chemical treatment damages the hair and lowers its quality and lifetime.

o Any hair products can be used on wigs, such as hair spray, mousse, gel, etc. since the wigs are washable and reusable. However, it is advisable to avoid hair products that contain alcohol. Alcohol makes the hair dry.

o Please keep in mind that the hair for your wig has been cut, and so it will not be moisturized by a human body anymore. Therefore, it is advisable to apply some leave-in conditioner on the hair ends to prevent the hair from dryness. Never apply it on the wig base, especially not on a silk top.

o More is not always better. Avoid overusing leave-in hair care products. Too much of it will create a buildup and will cause the hair to tangle faster. Therefore, keep the hair clean by washing it regularly. If the hair feels dry or heavy with buildup, wash it.

o It is best to air dry the hair but you can also blow-dry with low to medium heat. Be sure to use heat protection before using heat tools (e.g. curling iron/flat iron). Too much heat may damage/dry out the hair, just like it would do with your own hair.

o If you want a wavy look with absolutely no damage, try styling damp hair into a French twist on both sides and let it sit overnight. When unraveled, the hair will have a nice soft wavy look.

o When brushing hair at the roots, avoid using fine-tooth type of combs that don’t have tiny balls at the bristles. Spikey comb teeth can catch on the wig’s knots and loosen them, causing shedding.

Please download instructions for a complete set of hair care tips

More styling tips for EXTRA THIN HAIRLINE COLLECTION wigs can be found here

Can I sleep with your hair system?

It is better not to sleep with the wig, but if you decide to, make a couple of big braids or buns when going to sleep with a wig, or make a silk wrap. Make sure the hair is completely dry before going to bed. Never sleep with wet hair.

Please download instructions for a complete set of hair care tips

How should hair system be stored?

While wig is not in use, it may be stored in a hair net, plastic bag, wig stand, mannequin head. When traveling, a styled wig may be carried in a box to prevent flattening.

Please download instructions for a complete set of hair care tips

Do our hair systems shed?

o ALL lace wigs shed. Shedding from here and there is normal, but if you notice a particular shedding pattern, such as patches of baldness, this is the sign that hair is not rinsed enough when washing the wig.

o To avoid shedding in the silk top area, it is crucial to rinse the silk area very well when washing the hair that no product residual is left between the layers. If you do not rinse the silk top enough, the buildup of products between the layers might cause the hair knots to loosen, and therefore shed.

o Do not roughly brush your wig when it’s completely wet. To avoid hair breakage, use a wide-tooth comb, rather than a brush, to remove tangles after washing your hair. Always work tangles out starting from the hair ends.

o Avoid scratching your scalp through your wig, as this will cause shedding. Instead, remove your wig and treat your scalp with an anti-itch shampoo and conditioner, and then moisturize your scalp with oil to prevent itching.

o Please be aware that adhesives (glue or tape) and solvents, that contain alcohol to remove adhesives, significantly shorten the lifespan of a wig, especially if a wig is blond or has bleached knots.

Please download instructions for a complete set of hair care tips

Are there any restrictions when swimmig or excercising?

o Always wash the hair immediately after swimming, spa, exercise, etc., with shampoo and conditioner. When dirt and sweat accumulate, hair tangles.

o When swimming, always wear a cap to prevent long exposure to chlorine or salt water which causes the hair to tangle. When going to the spa, the hair should be brushed out completely and should be wrapped in a cold wet towel.

Please download instructions for a complete set of hair care tips

Is it normal that wig has dye stains on a cap?

Our hair pieces are hand dyed, so there is a lot of customization and personal touch that goes into these wigs. Many if not most of our pieces tend to have stains on the inside. That is unavoidable when everything is dyed by hand, rather than factory made. It is a standard in wig industry, especially if colors are sophisticated, such as balayage, melted roots--those cannot be achieve by machine and requires professional colorist's services.

However, these stains aren't visible when the hair is worn, as they are in the areas which are completely covered with hair. Once again, this is normal and doesn't have any impact on the final look of the wig.


Can I dye my hair system?

We use different hair and their processing in different collections, so here is what you need to know if you plan to dye your hair system.

Once a hair piece is crafted, it can be additionally bleached. Any extra chemical treatment can have an impact on quality and lifetime of the wig but as long as it is done professionally it should be fine. We always recommend bringing your hair system to experienced hair stylist for coloring session.

A crafted hair piece can be dyed to a darker color. Recommended to do that professionally, and being extra careful not to touch the knots.

Style no. 208                                               Style no. 181                                              Style no. 208

Additional bleaching is recommended only for hair pieces crafted in never dyed darkest brown or never dyed black color as bleaching hair from other colors would give less predictable results. Any extra chemical treatment can have an impact on quality and lifetime of the wig but as long as it is done professionally it should be fine.

Any color hair piece can be additionally dyed to a darker color. Recommended to do that professionally, and being extra careful not to touch the knots and silk top.

What stylists would you recommend?

Below is a list of hair dresser suggestions given by our clients or that we found on internet. You might want to do your own research to make sure you like their work, but I hope this list will make it easier to find somebody to work with if needed!
If you are a hair dresser experienced with alternative hair and want to be added to the list, please email us at [email protected]

Virtious Hair Studio
Instagram: @virtious_hairstudio_

Studio 7 Hair & Braids
shop 7/63-67 The Crescent
Fairfield Sydney, NSW
Australia 2165
Instagram: @studiosevenhairandbraids
Avanna Claire Studio
Instagram: @avannaclairestudio

Shasha Hair
Brussels, Belgium
Instagram: @shasha_hair

Ruby Ruby Hair
Montreal, Canada
Instagram: @rubyrubyhair
Yiss Beauté
Montreal, Canada
Instagram: @yiss.beaute
Gina’s Hair Beauty
Montreal, Canada
Instagram: @_ginashairbeauty_

Em at Studio Fontana
400 Wellington St W
+1 416-921-9888
Instagram; @emthehairstylist
O Styles Salon
1177 The Queensway Toronto, Ontario
E-mail: [email protected]
Instagram: @ostylessalon
Dolce Rosa
Toronto, Canada
Instagram: @_dolcerosa
Hair By E-Stylez
Toronto, Canada
Instagram: @hairbyestylez
Kalia Styles
Toronto, Canada
Instagram: @kalia.styles

HLP hair extensions
Stylist: Vicky
[email protected]
+1 (604) 510-6063
Field Trip Hair Co.
Stylist: Kalai Hollings
Vancouver, BC, Canada
Email: [email protected]

Salon By Navntoft
Stylist: Louise Navntoft
Windfeld-Hansen Centret
7100 Vejle
Instagram: @bynavntoft

Kampaamo Ihanat Hiukset
Stylist: Salla Von Arb
Onninkuja 1 b, Espoo, Finland

Raphael Hairstyle and Wig
4 Rue Houson 75018
Tel: +33 1 46 06 90 63
Stella Yato
Paris, France
Instagram: @stella.yato
Diane K
Paris, France
Instagram: @dianek._
Grazy Stylinghair
5 rue salneuve
75017 Paris
Instagram: @ grazystylinghair

Glozy Hair
12103 Berlin
Instagram: @Glozyhair Berlin

Confident Haarzorg
Brinkstraat 60
7512 EE Enschede
0031 53 488 4408
Instagram: @confidenthaarzorg

Black Hairdressing
Shop 17
363 Colombo Street
Sydenham, Christchurch
(+64) 03 379 0022
Instagram: @black_hairdressing

Julia Olger
350 Orchard Road
Shaw House
Isetan Scotts Level 2
Singapore 23886

Organic Salon
Stylist: Wilma
Gran Via De Les Corts
Catalanes, 617, 08007
+34 934 12 27 41

Swedish Hair Mafia
Frejgatan 89,
113 26, Stockholm
Instagram: @swedishhairmafia

Elcy Beauty
Geneva, Switzerland
Instagram: @elcybeauty

Queens Beauty Salon
Dubai, UAE
Instagram: @queensbeautysalondubaiuae
Cloud Eleven Beauty Salon
Dubai, UAE
Instagram: @cloudelevenn_dubai

Hair by MF
Based in Stratford, East London
Instagram: @hairbymf__
LX Lounge
South East London
Instagram: @lxlounge_

Nana Did Thatt
Manchester, UK
Instagram: @nanadidthatt

Strands and Fireflies
Alternative Hair Studio by Nathalie K
(Wig Solutions by Nathalie)
Mail in services nationwide & international
Waddell, AZ 85355
623- 221-6999
Instagram: @strandsandfireflies
Customer recommendation: “Wig Solutions by Natalie out of Arizona in the US. Does phenomenal work on hair pieces.”

SF Hair Extension Expert
520 Montgomery Street
Suite 208
San Francisco, Ca
See Lauren Mae Haggard
Extensions of Beauty
1774 fourth street
Norco CA 92860
Hair Artist Salon
6833 Magnolia Ave suite A
Riverside, CA 92506
Heavenly Hair
Los Angeles, CA
Instagram: @ gold.halos @ heavenlyhair.co
Joshua Larell
Los Angeles, CA
Instagram: @joshualarell
Los Angeles, CA; service nationwide via post
Instagram: @aesthetic.reformation
San Diego, CA
Instagram: @ rahdesigns_
All N 0ne
San Diego, CA
Instagram: @all_n_0nee
Ms. CarlaLe
555 Broadway
Chula Vista, CA 91910
Instagram: @ mscarlale

Chez Elle Salon
1395 Kipling Street
Lakewood, CO 80215
Colorado Concepts
4032 S College Ave #7
Fort Collins, CO 80525
Stylist: Crista Grote at

Shear Genius
666 Main Ave
Norwalk, CT

Salon Rispoli
1115 Churchmans Rd.
Newark, Delaware 19713

Jodi Julian Frederick Fekkai Salon
West Palm Beach
Instagram: @ jodijulianhair
The Dolls Hair Co
Miami, FL
Instagram: @ thedollshairco
Qui Beauti
Miami Gardens, FL
Instagram: @ qui_beauti_

Arthur Clarence Salon
East Cobb, GA
Stylist: Sarah Gray
Instagram: @artuherclarencesalon
Adore Hair Studio
245 north highland ave NE
Atlanta, Ga 30307
Instagram: @paintedbabesatl
Stylist herself: “I have been wearing wigs for years and I know how color fades on wigs just like it does on real hair, so I’m kind of wanting to focus on refreshing wig color as well as coloring! Shadow roots, toners, olaplex treatments etc to refresh hair that has been worn and washed previously and made have become faded! As of now (it was January 2020, I am charging $100/hour plus shipping costs! I have a questionnaire for potential clients to fill out about their unit, and require a $100 deposit!!”

Just Jolie (Holistic Hair Mama)
Instagram: @jolie.ahu
Customer recommendation: “@holistic_hair_mama does a fantastic job on wigs & toppers! Highly recommended 👏”

Caitlin Boatman Studio 2
112-4 South Buchanan Street
Edwardsville, IL 62025
(Southern Illinois near St. Louis, MO)
Facebook: Caitlin Boatman Studio 2
Pearls of Chicago Salon & Spa
6724 N Lincoln Ave
Lincolnwood (Chicago), Il 60712
Instagram: @pearlsofchicago
Styles by Gabbyy
Chicago, Il
Instagram: @stylesbygabbyy
Crowned by Jai
Chicaco, Il
Instagram: @crowned_by_jai

Fringe Salon
Laurie Ezzell, Owner
4000 E. Bristol Street, Suite 2
Elkhart, IN 46514

Glo Hair and Beauty Bar
3101 Metairie road
Metairie, LA 70001
Instagram: @glowhairandbeautybar

Figo Salon Birmingham
265 N Old Woodward Ave
Birmingham, MI 48009
Website: https://www.figosalon.com/
Instagram: @figosalonbirmingham
Book online: https://www.figosalon.com/online-booking-birmingham.html
Customer recommendation: “Denise @figosalonbirmingham in Birmingham, MI, USA is awesome for cutting alternative hair ❤️👏”

Fantasia Salon AKA Nedia Salon
Stylists: Mandi and Michelle
2765 Douglas Dr N
Minneapolis, MN 55422

Selina Stylez
Las Vegas, NV 89123
Instagram: @selinastylez
Styles by Leea
ABUZZ Salon Suites 4011 E
Sunset Rd #4011
Henderson, NV 89014
Instagram: @stylesby_leea
QuaVi. D
Las Vegas
Instagram: @quavi.d

New York:
Mariel Materek
Instagram: @marielmaterek
Denice Svendsen (owner and top stylist at A Hair Tree)
654 Watervliet – Shaker Road
Latham, NY 12110
(Upstate/Albany NY)
E-mail: [email protected]
Facebook: A Hair Tree
Sophia Wig Colorist
Located in Bp & Lakewood
Instagram: @sophiastreaksco
Jennifer Crews
1414 Rockaway Pkwy
Brooklyn, NY 11236
Instagram: @ jen.slays
The Prodigy Slay
Flatbush Brooklyn,NY
Instagram: @ theprodigyslay
Lee Lamour
1717 Broadway Ave,
Brooklyn, NY
Instagram: @leelamourstyles_
A.B 2.0
Brooklyn, NY
Instagram: @ a.b2.0__
The Wig Vill
Crown Heights, Brooklyn, NY
Instagram: @thewigvill
Hair By Suave
Instagram: @ hairbysuave
Koji Ichikawa
The Club New York
+1(646) 659-7653
Instagram: @ koji_ichikawa
The Kesh Way
NYC-Bronx -Westchester
Instagram: @thekeshway_
Dijah Slayy
2127 Valentine Ave Bronx NY
Instagram: @dijahslayy

New Jersey:
Two Zero One Salon
Recommended stylist: Kristen
534A Kearny Avenue
Kearny NJ 07032
Craft House Salon
Stylist: Mallory Zenner
87 1st Ave.
Atlantic Highlands, NJ
Instagram: @malloryz @crafthousesalon
Melted By Mani
Instagram: @meltedby_mani
Laced By Kris
11 Garden St. Mount Holly
NJ 08060
Instagram: @lacedbykris

North Carolina:
Hair By Grace
Instagram: @hairbyvgrace

The Halo Loft
36555 Detroit rd
Avon, OH 44011
Amber Suttles
Mane Salon
Salon Lofts German Village
Columbus, Oh
Instagram: @614hairbyamber on instagram

Rutz Salon
7301 N Classen Blvd.
Oklahoma City, OK
405-418-4525 ext: 230
Instagram: @jessica_edwards_stylist on instagram

Wei Boyd at Salon Amar
2 Town Place, Suite 105
Bryn Mawr, PA 19010
Instagram; @ salonamar
Terri McKenzie at Salon L in Manayunk
4120 Main Street
Philadelphia, PA 19127
Instagram: @ beautybyterrim
Celebration Salon in Alamo
3195 Danville Blvd.
Alamo, CA 94507
Instagram: @celebrationsalon
Creative Hair Solutions
2853 Oxford Boulevard, Suite 101
Allison Park, PA 15101
Privé Salon & Style Bar
Instagram: @ privesalonandstylebar
Location 1:
Prive Newtown Square
Edgmont Square Shopping Center
4893 West Chester Pike
Newtown Square PA 19073
Location 2:
Prive Wayne
167 W Lancaster Ave
Wayne, PA 19087

South Carolina:
The Winchester Spa in Summerville
Stylist: Dyana Winchester
(near Charleston)
105 South Cedar Street, Suite G
Summerville, SC 29483

August Pearl Salon
Stylist: Jodi Stormshak
5511 Edmondson Pike
Nashville, TN 37211
+1 (615) 679-0174
Instagram: @augustpearlsalon
G’s Hair Studio
Stylist: Monica Ayala
200 N Anderson Lane Suite 102
Hendersonville, TN 37075
+1 (615) 738-1215

Lauren Garcia
142 W. Jahn St.
New Braunfels, TX 78130
Facebook: laurengstylist
Stylist: Brandi Mccarty
Dallas, Texas
Instagram; @beauty_by_brandi91
Dallas, Texas
Instagram: @trapdaslayer
Jade DollHouse
Dallas, Texas
Instagram: @jadedollhouse
Forever Nika
The Village Salons
7331 Gaston Avenue
Dallas, TX 75314
Instagram: @ 4evernika
Freda Styled You
Houston, TX
Instagram: @fredastyledyou_
Hair by Frankko
Houston, TX
Instagram: @ hairbyfrankko
Krowned by King Lo
9521 Westheimer Road, 106,
Houston (Mid-West), TX 77063
Instagram: @krownedbykinglo
The Amber Brown Look
5100 W. Sublett
Arlington Tx 76001
Instagram: @theamberbrownlook
Cheeks Pro
2813 Galleria Dr,
Arlington, Tx 76011
Instagram: @cheekspro
Deep Roots ATX Salon
6203 N Capital of Texas Hwy
Unit C100
Austin, TX 78731
+1 (512) 505-8525 Contact: Jackie Stroud

Michelle Clifton The Hair Goddess
2138 Westlake Avenue
Seattle, WA
Instagram: @hairgoddessmichelle

West Virginia:
John Rutter Hair Solutions & Wellness
Stylist: Stevee
2401 Cranberry Square
Morgantown, WV 26508

Return and refund

We want you to love your new hair system! If for whatever reason, you are not thrilled with your purchase, you have 3 working days of receiving your item to initiate return or exchange. Please carefully read our Return policy for conditions and exceptions. Click here.

You can cancel your order before it is processed. 5% restocking fee is applicable for the refund.

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